What our Customers say...
Water Damage Testimonials
Admirable work ethic. I worked as a firefighter in an East Bay City...would have loved to have had guys like this on my shift, my crew!!! Very impressive pair...knowledgeable, patient...Can't have a higher level of satisfaction!
Both Shane Reza and Clayton were very professional, knowledgeable, friendly and helpful. I would highly recommend them. Thank you
I am very impressed how quickly I received a call from SERVPRO of Walnut Creek after I spoke with my insurance agent. and even more impressed the technicians were at my home so soon. Great company and much more than I ever expected during this trying time! Thank you SERVPRO!
Thank you for helping to make a difficult time a good deal easier. Everything went well. All the people you have working with you are great.
From the first phone call, I have been impressed by the quality of customer service, professionalism and thoughtfulness of everyone. Nick is awesome. Thank you!
We recently had an emergency situation in our home and needed someone immediately to come clean a room. Scott fit us in within 24 hours. His team was professional, competent, friendly, and very good at their job. The room is spotless and they hauled all the garbage and waste (even the carpet and pad). And they even came in under the original bid price. I would definitely recommend them without reservation to anyone needing a cleaning service.
Thank you to SERVPRO who helped us through such a terrible situation with professional dedication and kindness. They were a joy to work with and I would highly recommend them to others. Thank you!
SERVPRO should be called "Save Pro" - After our washing machine overflowed on a Sunday morning causing major carpet and tile and wall flooding, SERVPRO arrived by noon. We credit their quick response for salvaging what could have resulted in tremendous wall and floor damage. Don and Jordan were terrific - they came every day of that week checking on their fan placements and the moisture levels. They were very reassuring, helpful and respectful.
I have had two experiences with SERVPRO of Walnut Creek. They are professional, prompt and have gone out of their way to assure me that my home would be taken care of like it was their own. I needed assurance that the water damage and air quality would be restored back to a healthy standard. I believe that when they finished their clean up at my home they left it BETTER than it was before the water leak.
We recently experienced a water damage event at our home. Our insurance company sent out SERVPRO of Walnut Creek.
John Andrews did a first class job in assisting us through a very trying time. He was always on time and called before appts. He always explained what they were doing before they did it and made sure we understood. Hs attitude got us through the noise of dehumidifiers and fans running 24/7. We consider the services provided by SERVPRO worthy of a recommendation.
What I like about them:
- Tried to come out ASAP while still accommodating my schedule
- Showed up on time
- The provider/technician was really courteous, friendly, easy to talk to and most of all honest and informative.
- I asked all these questions trying to understand what happened, why it happened, what he's doing while he was diagnosing the problem, etc. He just took all my questions, didn't bat an eye and gave me the answers in a way I can understand.
- Didn't mind that my water damage job was a small one and still worth his time.
- He even tried to save me money by offering options. In the end I opted for them to open up my walls (in 3 different areas) to find a definitive diagnosis, paid $75 for that. And I'm glad I did. Now I have all my questions answered and know exactly what my next course of action will be to take care of this problem while it's still small.
- He wiped the walls with Sporicidin to make sure there's no more mold around
- He vacuumed and cleaned up the area he was working around.
When a pipe burst in my apartment, SERVPRO moved everything from my apartment out, into storage, and back in. They were quick, thorough, and extremely reliable throughout. They were also very good about working around my schedule. And, although this is above and beyond, they were extremely compassionate. They made the situation way less stressful than it might otherwise have been.
After a stressful sewer pipe breakage and a night of stress we were very lucky to have found SERVPRO of Walnut creek! Troy and his fellow workers did an outstanding job in cleaning up our mess, putting our minds to ease and finishing the job at a very timely manner! We shopped around and these guys were affordable and professional in every way! Thank you again
We called SERVPRO when we had water damage that effected our kitchen, dining room, and downstairs office. They came in to dry everything out, pull up ruined floor, dry wall, etc. and generally make sure we didn't take a bad situation and make it worse. The group of folks they sent out was a great group to work with. They made us smile, made sure we understood the processes underway and worked hard to personalize their service to our situation. We were at the any-day-now stage, expecting our second child. We really needed our kitchen to be in shape for the new little one on the way, and they worked with our insurance company to make sure we had use of our kitchen without fear of exposure to hazardous material. Later, when we were ready to move into the repair stage of the process, we found out we could work with them again to pack up and move out everything in our kitchen, dining room, and living room. We chose to work with them again without hesitation, and we've continued to be happy with that decision. All of our experiences with them have been excellent. We would definitely work with them again if needed, and we'd happily recommend them.
I want to make sure the owners know how great of a job Jason and Elgie have been doing. I am very appreciative of all of your customer service helping me through this trying time.