Recent Posts

Crime Scene Cleanup

12/3/2018 (Permalink)

After the police have finished processing a crime or accident scene, the cleaning and restoration process can begin. Many times, crime and accident scenes have blood and other biohazard contaminants that pose a serious health risk. SERVPRO of Walnut Creek/Clayton will respond immediately and have the specialized training, protective equipment, and experience to safely clean trauma and crime scenes.

Need Trauma or Crime Scene Cleanup?
Call Today (925)930-6690

Our technicians follow OSHA and EPA protocols to help transform an unsafe environment back into a clean, safe home or business. Their first focus is always safety, since crime or accident scenes may involve bloodborne pathogens, harmful chemicals, and other dangers. We will always treat your property and the people involved with the greatest empathy and respect in the face of trying circumstances.

Crime Scene and Trauma Cleaning Services

  • Fingerprint powder and evidence-gathering chemicals
  • Tear gas and pepper spray residues
  • Fire extinguisher residue
  • Blood, bodily fluids, and tissue remnants

Common Trauma and Crime Scene Scenarios

Crime Scene Residues

From fingerprint powder and evidence-gathering chemicals to tear gas and pepper spray residues, SERVPRO of Walnut Creek/Clayton can clean and restore your property after a crime scene investigation.

Bloodborne Pathogens

SERVPRO of Walnut Creek/Clayton will remove and dispose of bodily fluids, tissue and other potentially pathogenic substances resulting from accident, trauma, crime or death. We clean, disinfect and deodorize the structure.

Methamphetamine Labs

SERVPRO realizes many of the chemicals used in the production of illegal drugs such as methamphetamine are volatile and can leave harmful residues throughout a structure. Here at SERVPRO of Walnut Creek/Clayton, we follow federal and state guidelines to properly clean all surfaces.

Have questions? Give us a call today at 925-930-6690

Fire Damage and your belongings

12/3/2018 (Permalink)

Fire damage, including smoke and soot, affects not only the structure of your house but also your belongings. SERVPRO of Walnut Creek / Clayton understands your family’s furniture, clothing, keepsakes, and other belongings make your house more than a structure; they make it home.

If You Have Questions or Need Help, Call Us Today – (925) 930-6690

Contents Restoration

SERVPRO of Walnut Creek / Clayton specializes in restoring contents damaged by water, fire, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your belongings to determine what items we can restore to pre-fire condition. We use several methods of cleaning your contents, including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand wet cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned.
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product.
     

Move-Outs/Pack-Outs

If your home requires extensive restoration or cleaning due to fire damage, SERVPRO of Walnut Creek / Clayton can conduct an organized, efficient move-out of the affected area. Move-out will provide several benefits, including:

  • A quicker remodeling process
  • Protecting items from potential damage
  • Protecting contents from further on-site damage

When restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

Electronic Cleanup

Fire-damaged electronics can present a serious hazard. Do not attempt to turn on or operate any electrical device that you suspect has been damaged by fire. Smoke residues can contain acids that corrode metal surfaces. If the residues are not removed, corrosion causes electronic failure in the device. We will coordinate the restoration of your electronics, including:

  • Television sets
  • DVD players
  • Computers
  • And more

The key to restoring electronics is taking prompt action to prevent further damage. Electronics will be cleaned and inspected by a qualified electronics technician.

Document / Photograph Drying

When your valuable documents, including photographs, are damaged by water or fire, extreme caution should be taken to help ensure the fire damage does not destroy the document. Although some documents may not be restored to pre-fire damage condition, SERVPRO of Walnut Creek / Clayton can save a great deal and help minimize additional damage. 

Depending on the type of documents and the level of fire, smoke, or soot damage, they have five options for the restoration of documents:

  • Air Drying
  • Dehumidification
  • Freezer Drying
  • Vacuum Freeze Drying
  • Vacuum Thermal Drying

Contents Claim Inventory Service

When a fire emergency strikes, the damage can often feel overwhelming. We can help ease the worry and confusion during the recovery process by offering our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate list of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding.

Our Contents Claim Inventory Service:

  • Preloss list and value of contents
  • Detailed and accurate report
  • Better information to settle claims quicker
  • Assistance with burden of proof for claims

Peace of mind when you need it most!

The Process of Fire Damage Restoration

12/3/2018 (Permalink)

After the fire trucks leave, your home likely suffers from fire and smoke damage and extensive water damage from firefighting efforts. SERVPRO of Walnut Creek / Clayton have the specialized fire restoration training needed to restore your home to pre-fire condition.

Have Questions About Fire, Smoke, or Soot Damage? Call Today – (925) 930-6690

Every fire damage event is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” fire damage emergency.

Step 1: Emergency Contact

The restoration process begins when you call us. Our representative will ask questions regarding the fire damage event that will help us respond immediately with the appropriate equipment and resources. 

Step 2: Inspection and Fire Damage Assessment

We carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action. 

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, we can board up missing windows and walls and place tarps on damaged roofs. 

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins almost immediately and removes the majority of the water. We then use dehumidifiers and air movers to remove the remaining water and complete the drying process. 

Step 5: Removal of Smoke and Soot from All Surfaces

We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces. 

Step 6: Cleaning and Sanitizing

We clean, sanitize, and disinfect all of the restorable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. We’re also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Water Damage with Commercial Property

12/3/2018 (Permalink)

There’s never a convenient time for flooding or water damage to strike your business. Every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

Water Damage or Flooding? Call Us Today (925) 930-6690

Commercial Water Restoration Presents Unique Challenges

SERVPRO of Walnut Creek / Clayton has the training, experience, and equipment to handle large commercial flooding or water damage emergencies. Whether your water emergency occurs in a small office building or big box store, we will respond quickly to mitigate the damage and manage the restoration project through to its completion. Learn more about Learn more about our training and certifications..

  • Water Damage Restoration Technician
  • Applied Structural Drying Technician
  • Odor Control Technician
  • Upholstery & Fabric Cleaning Technician

Locally Owned Company with National Resources

SERVPRO of Walnut Creek / Clayton can respond immediately to your commercial water damage emergency regardless of the size or scope of the damage. We are part of a national network of over 1,600 Franchises with special Disaster Recovery Teams placed strategically throughout the country to respond to large scale events and disasters.

Water damage!

12/3/2018 (Permalink)

When your home or commercial property has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

Water or Flood Damage?
Call Today – (925) 930-6690

Every water damage event is a little different and requires a unique solution, but the general process stays the same.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business

Family Emergency Communication

12/3/2018 (Permalink)

Creating your Family Emergency Communication Plan starts with one simple question: "What if?"

"What if something happens and I’m not with my family?" "Will I be able to reach them?" "How will I know they are safe?" "How can I let them know I’m OK?" During a disaster, you will need to send and receive information from your family.

Communication, such as phones and computers, can be unreliable or unavailable during disasters, and electricity could be disrupted. Planning in advance will help ensure that all the members of your household—including children and people with disabilities and others with access and functional needs, as well as outside caregivers—know how to reach each other and where to meet up in an emergency. Planning starts with three easy steps:

  1. COLLECT

Create a paper copy of the contact information for your family and other important people/offices, such as medical facilities, doctors, schools, or service providers.

  1. SHARE.

Make sure everyone carries a copy in his or her backpack, purse, or wallet. If you complete your Family Emergency Communication Plan online at ready.gov/make-a-plan, you can print it onto a wallet-sized card. You should also post a copy in a central location in your home, such as your refrigerator or family bulletin board.

  1. PRACTICE.

Have regular household meetings to review and practice your plan.

SERVPRO of Walnut Creek is here for you! We can also help you be prepared when you download our ERP APP, Emergency Ready Profile, on your phone or tablets. Check out this short video to learn more about how we can help you prepare https://www.youtube.com/watch?v=2JZzd0OQzM4

Fire and Smoke Restoration

11/13/2018 (Permalink)

When the firefighters leave, it may seem like the danger has passed and the home is safe from further destruction, but without professionals to help clean the smoke damage, the building will never return to normal. Fire restoration requires a lot of experience and manpower to perform adequately, and this means that it shouldn’t be attempted by a homeowner on his or her own.

Fire is always the immediate danger but what it leaves behind will continue to affect the house
. Ash and smoke, if left unhindered, will cause extensive corrosion, etching and discoloration, not to mention lingering powerful odors. Professionals that clean fire and smoke damage can stop this before it becomes a major problem, assuming they are contacted soon enough. There are many companies out there that advertise their ability to restore areas affected by fire, but only those with proper training and certification should be considered.


Here at SERVPRO of Walnut Creek &Clayton we can clean smoke damage and restore items affected by a fire. The first thing that ash does to the home is discolor most surfaces. Anything that is made of plastic or was close to the fire will start discoloring within minutes, and within several hours, fiberglass and finishes on appliances will begin to yellow. Metals may also tarnish. After a few days pass, the ash will cause walls to discolor permanently, along with clothing and upholstery. Wood and vinyl will need to be refinished or replaced, and metal will start corroding.

If a professional isn’t hired to clean smoke and fire damage, the costs for restoration will skyrocket after a few weeks
. Metals may need to be replaced, carpet will permanently discolor and glass may be severely etched, which will necessitate replacement. It will also become apparent that the odors caused by the disaster may still be present and intense enough to be distracting. Because ash is acidic, the longer you wait the more destruction it will cause.

What SERVPRO of Walnut Creek will do when on site is to identify all affected materials and the source of any odors. The only way to properly clean smoke and fire damage is to be extremely thorough. Ash residue is easily disturbed and can spread through the building with ease, causing nearly everything to need restoration. We will identify what can and cannot be salvaged, and will remove any built-up ash residue that is coating surfaces. Over time, ash builds up in layers, and may eventually form into a lacquer-like consistency. Once this is done, our technicians will locate the source of the odor, and treat it with specialized detergents that are formulated for neutralizing this kind of odor. Once materials are treated, they may be sealed off to prevent any further odor from permeating the air in the future.

For more information or if you have smoke damage please give us a call today at (925)930-6690.

Preparing your Commercial Building for Fire Damage

11/13/2018 (Permalink)

Is your building prepared for a fire emergency? Fire is a serious risk to the safety of any business, threatening to cause extensive damage to the premises and endanger staff and other people that are on site when a fire breaks out.

Fire is an especially serious risk in California, where large-scale fires certainly aren’t uncommon and the dry climate means that serious fires can break out on very short notice, potentially endangering many people.

Keeping your business prepared for a fire emergency is an important part of being a responsible employer. Being prepared for a serious fire reduces the risk of extensive damage to your building and make staff and emergency rescue workers safer.

In this post, we’ll share three standards that your building should meet in order to become more prepared against the threat of a serious fire. Is your building entirely ready to deal with a serious, unexpected fire breaking out?

Ensure you meet (and continue to meet) the California Fire Code

All businesses operating in California need to comply with the state’s fire code to be fully legal. The California Fire Code is a strict code outlining the requirements for all residential, commercial and industrial buildings.

As well as meeting the California Fire Code upon opening, your building must meet the fire code’s standards as long as it’s open. Being fire safe once and lapsing isn’t an option – it’s important to be prepared for a fire emergency at all times.

It’s also important that your building exceeds the fire code’s requirements if you see it as being a potentially risky environment. View the fire code as a minimum level to meet and aim to exceed its requirements to make your building safer for occupants.

Install heat and smoke venting to make firefighting easier

If you own a large commercial or industrial building, installing heat and smoke vents can significantly improve its safety in the event of a large fire breaking out. Heat and smoke vents prevent smoke and heat from being trapped inside your building.

This means that heat can vent out of your building, reducing its interior temperature and preventing fire from spreading laterally throughout the building. Vents also let smoke escape your building, reducing the risk of fatalities from smoke inhalation.

Effective venting also improves visibility inside your building, allowing people to get out of your building in the event of a fire more easily. This increased visibility allows firefighters to more easily navigate your building to extinguish a serious fire.

Finally, heat and smoke venting lets firefighters easily locate the center of a fire in a building. This allows them to respond quicker and start fighting the fire effectively, potentially saving lives and reducing total damage to your building.

Apply extra caution if your building contains flammable materials

Buildings that contain flammable materials such as fuel or materials that burn at a rapid rate need to apply extra caution in dealing with fire. Responding quickly can save lives and prevent flammable materials from contributing to a fire’s spread.

This preparation can involve installing heat and smoke vents to prevent fire from spreading laterally throughout your building, using a more effective alarm system or simply by exceeding the fire code in every respect.

With the right level of monitoring and response, it’s possible to respond to a fire in a tiny amount of time, potentially saving lives and preventing a small fire from turning into a larger, far more dangerous one.

Is your commercial or industrial building as fire safe as it could be?

Being prepared for a fire emergency is an important part of running a responsible, safe and trustworthy business. If a fire were to break out in one of your company’s buildings, would you be fully prepared and ready to respond to it safely?

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Give us a call here at SERVPRO of Walnut Creek/Clayton at (925)930-6690 for any questions or to plan your Emergency Ready Plan

Be Prepared for an Emergency

11/13/2018 (Permalink)

Being prepared for any emergency is critical. Here at SERVPRO of Walnut Creek/Clayton we are here for you 24/7 when disasters big or small strike. We are also here to help prevent and teach you how to become more prepared and giving you the knowledge to know what to do when an emergency happens in your home and/or business.

Remember, As many as 50% of businesses close down following a disaster. Give us a call at 925-930-6690 to learn more about our ERP program and how we can help you and your business!

First time making an emergency kit? Here is a basic list of supplies you can start with...

Basic Disaster Supplies Kit

A basic emergency supply kit could include the following recommended items:

  • Water, one gallon of water per person per day for at least three days, for drinking and sanitation
  • Food, at least a three-day supply of non-perishable food
  • Battery-powered or hand crank radio and a NOAA Weather Radio with tone alert and extra batteries for both
  • Flashlight and extra batteries
  • First aid kit
  • Whistle to signal for help
  • Dust mask to help filter contaminated air and plastic sheeting and duct tape to shelter-in-place
  • Moist towelettes, garbage bags and plastic ties for personal sanitation
  • Wrench or pliers to turn off utilities
  • Manual can opener for food
  • Local maps
  • Cell phone with chargers, inverter or solar charger

Give us a call today at (925)930-6690

Water damage in your place of Business

11/13/2018 (Permalink)

Flooding and water damage events at Bay Area commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Walnut Creek/Clayton

SERVPRO of Walnut Creek/Clayton specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.