Recent Posts

The Parties of Fire Restoration

4/24/2018 (Permalink)

When fire damages a structure, various parties are involved in restoring that structure. Not all structures are insured for fire losses, but in most cases an insurance company works with the property owner to address the damages. When the loss occurs, the insurance agent and adjuster must deliver on

the promises for restoration made in the property owner’s insurance policy.

SERVPRO of Walnut Creek/Clayton offers critical services to insurance companies. By calling us to handle property fire damage claims, the insurance company can fulfill

their obligation to restore the damage while avoiding unnecessary administrative costs and reducing the overall loss expense. Charges for restoration services

are only a fraction of the cost of replacement, which lowers the cost of a claim for the insurance company. The services we proved have a direct impact on the property owners. A fire damage is a traumatic experience for most homeowners.

Here at SERVPRO of Walnut Creek/Clayton, our professional quality service and close attention to the customer’s concerns help restore their lives, as if the fire never even happened.

Do you have damage to your home from a fire? Give us a call today at (925)930-6690

What to know about Water Damage

4/16/2018 (Permalink)

Your home is your safe haven and should be your place of rest. But when water begins leaking-even the small leaks in areas you can't see-your home could quickly become a source of stress. The possibility of harmful mold, rot and unseen damage may affect the value of your home and the health of loved ones.

Water intrusions invade floors, ceilings and walls to find the lowest point in your home or business structure. Water from an overflowing bathroom or other water incidents will search for pinhole crevices and cracks in your floors and walls looking for a way to travel down in the building. Surfaces such as wood, drywall and carpet pull water away from plain sight and into the interiors of the structure.

Should a water incident occur in your business, remove excess water if possible, remove and prop up wet upholstery cushions for even drying and place aluminum foil or wood blocks under furniture legs. These tips may help prevent further damage to your home or business contents.

Here at SERVPRO of Walnut Creek/Clayton understand how disruptive water damages can be for your entire family and will help to ensure the water is identified, regardless of where it hides. That is why we offer 24-hour emergency response by trained, uniformed restoration professionals. With top-of-the-line equipment and time tested cleanup and restoration techniques, we have the expertise to help make your house feel like home again.

After all, when it comes to your home and your family, even small disasters can feel like huge problems. So if a water damage occurs in your home just give us a call at (925)930-6690

Lightening & Thunderstorms

3/13/2018 (Permalink)

All thunderstorms are dangerous. Every thunderstorm produces lightning. While lightning fatalities have decreased over the past 30 years, lightning continues to be one of the top three storm-related killers in the United States. On average in the U.S., lightning kills 51 people and injures hundreds more. Although most lightning victims survive, people struck by lightning often report a variety of long-term, debilitating symptoms.

Other associated dangers of thunderstorms including tornadoes, strong winds, hail and flash flooding. Flash flooding is responsible for more fatalities – more than 140 annually – than any other thunderstorm-associated hazard. Dry thunderstorms that do not produce rain that reaches the ground are most prevalent in the western United States. Falling raindrops evaporate, but lightning can still reach the ground and can start wildfires

Before Thunderstorm and Lightning

To prepare for a thunderstorm, you should do the following:

  • To begin preparing, you should build an emergency kit and make a family communication plan
  • Remove dead or rotting trees and branches that could fall and cause injury or damage during a severe thunderstorm.
  • Postpone outdoor activities.
  • Secure outdoor objects that could blow away or cause damage.
  • Get inside a home, building, or hard top automobile (not a convertible). Although you may be injured if lightning strikes your car, you are much safer inside a vehicle than outside.
  • Remember, rubber-soled shoes and rubber tires provide NO protection from lightning. However, the steel frame of a hard-topped vehicle provides increased protection if you are not touching metal.
  • Shutter windows and secure outside doors. If shutters are not available, close window blinds, shades or curtains.
  • Unplug any electronic equipment well before the storm arrives.

Lightning Risk Reduction When Outdoors

If you are in a forest then, seek shelter in a low area under a thick growth of small trees.

In an open area, go to a low place such as a ravine or valley. Be alert for flash floods.

On open water, get to land and find shelter immediately.

Facts about Thunderstorms

  • They may occur singly, in clusters or in lines.
  • Some of the most severe occur when a single thunderstorm affects one location for an extended time.
  • Thunderstorms typically produce heavy rain for a brief period, anywhere from 30 minutes to an hour.
  • Warm, humid conditions are highly favorable for thunderstorm development.
  • About 10 percent of thunderstorms are classified as severe – one that produces hail at least an inch or larger in diameter, has winds of 58 miles per hour or higher or produces a tornado.

Facts about Lightning

  • Lightning’s unpredictability increases the risk to individuals and property.
  • Lightning often strikes outside of heavy rain and may occur as far as 10 miles away from any rainfall.
  • “Heat lightning” is actually lightning from a thunderstorm too far away from thunder to be heard. However, the storm may be moving in your direction.
  • Most lightning deaths and injuries occur when people are caught outdoors in the summer months during the afternoon and evening.
  • Your chances of being struck by lightning are estimated to be 1 in 600,000 but could be reduced even further by following safety precautions.
  • Lightning strike victims carry no electrical charge and should be attended to immediately.

Know the Terms

Familiarize yourself with these terms to help identify a thunderstorm hazard:

Severe Thunderstorm Watch - Tells you when and where severe thunderstorms are likely to occur. Watch the sky and stay tuned to NOAA Weather Radio, commercial radio or television for information.

Severe Thunderstorm Warning - Issued when severe weather has been reported by spotters or indicated by radar. Warnings indicate imminent danger to life and property to those in the path of the storm.

During Thunderstorms and Lightning

If thunderstorm and lightning are occurring in your area, you should:

  • Use your battery-operated NOAA Weather Radio for updates from local officials.
  • Avoid contact with corded phones and devices including those plugged into electric for recharging.  Cordless and wireless phones not connected to wall outlets are OK to use.
  • Avoid contact with electrical equipment or cords. Unplug appliances and other electrical items such as computers and turn off air conditioners. Power surges from lightning can cause serious damage.
  • Avoid contact with plumbing. Do not wash your hands, do not take a shower, do not wash dishes, and do not do laundry. Plumbing and bathroom fixtures can conduct electricity.
  • Stay away from windows and doors, and stay off porches.
  • Do not lie on concrete floors and do not lean against concrete walls.
  • Avoid natural lightning rods such as a tall, isolated tree in an open area.
  • Avoid hilltops, open fields, the beach or a boat on the water.
  • Take shelter in a sturdy building. Avoid isolated sheds or other small structures in open areas.
  • Avoid contact with anything metal—tractors, farm equipment, motorcycles, golf carts, golf clubs, and bicycles.
  • If you are driving, try to safely exit the roadway and park. Stay in the vehicle and turn on the emergency flashers until the heavy rain ends. Avoid touching metal or other surfaces that conduct electricity in and outside the vehicle.

After a Thunderstorm or Lightning Strike

If lightning strikes you or someone you know, call 9-1-1 for medical assistance as soon as possible. The following are things you should check when you attempt to give aid to a victim of lightning:

  • Breathing - if breathing has stopped, begin mouth-to-mouth resuscitation.
  • Heartbeat - if the heart has stopped, administer CPR.
  • Pulse - if the victim has a pulse and is breathing, look for other possible injuries. Check for burns where the lightning entered and left the body. Also be alert for nervous system damage, broken bones and loss of hearing and eyesight.

After the storm passes remember to:

  • Never drive through a flooded roadway. Turn around, don’t drown!
  • Stay away from storm-damaged areas to keep from putting yourself at risk from the effects of severe thunderstorms.
  • Continue to listen to a NOAA Weather Radio or to local radio and television stations for updated information or instructions, as access to roads or some parts of the community may be blocked.
  • Help people who may require special assistance, such as infants, children and the elderly or those with access or functional needs.
  • Stay away from downed power lines and report them immediately.
  • Watch your animals closely. Keep them under your direct control.

For more information give SERVPRO of Walnut Creek/Clayton a call at (925)930-6690

QUICK TIPS TO PREVENT WATER DAMAGE

1/24/2018 (Permalink)

QUICK TIPS TO PREVENT WATER DAMAGE

RESIDENTIAL

Water damage can result in the loss of valuables and disrupt your life. A study by the Institute for Business & Home Safety (IBHS) identified 10 areas where proper maintenance can help a homeowner avoid experiencing such a loss.

LOSS PREVENTION AND MAINTENANCE

• After flushing, remain in or near the bathroom until the fill valve has finished refilling the bowl.

• If the bowl or tank begins to overflow, turn off the water at the supply valve.

• Inspect the flushing mechanism inside the toilet every 6 months.

• The fill valve should shut off when the float reaches the proper water level.

• Replace the flapper or fill valve assembly if you notice intermittent or constant tank refilling when the toilet is not in use.

• Inspect the supply line every 6 months.

• Ensure the connection to the valve is secure.

• Operate the valve to make sure the water supply will shut off. Replace if needed.

STUDY FACTS:

A burst water supply line caused half of all water damage incidents involving washing machines.

On average, these incidents caused more than $6,000 in damage per incident.

LOSS PREVENTION AND MAINTENANCE TIPS

• Turn supply valves off when not in use.

• Water damage can result in the loss of valuables and disrupt your life.

• A study by the Institute for Business & Home Safety identified 9 areas where proper maintenance can help a homeowner avoid experiencing such a loss.

• Consider installing a lever-type valve that is easy to operate between uses.

• Do not operate the washing machine while the home is unoccupied.

• Leave a 3 to 4 inch gap between the back of the washing machine and the wall to avoid kinking the hose near the valve connection.

• Inspect the water supply line hoses every 6 months.

• Ensure that the connection to the valve is secure, but avoid over-tightening.

• Hand tighten first.

• Then tighten an additional 2/3 of a turn using pliers.

• Check the hoses for cracks, kinks or blisters, which are most commonly found near the hose connection.

• Washing machine manufacturers recommend replacing washing machine hoses every 5 years.

• Consider reinforced braided stainless steel hoses.

 

Have Water Damage? Give SERVPRO of Walnut Creek/Clayton a call at (925)930-6690

We can make it "Like it never even happened"

When you suspect mold in your home

1/2/2018 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Walnut Creek/Clayton for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Walnut Creek/Clayton specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – (925)930-6690

SERVPRO- A history of Trust and Professionalism

1/2/2018 (Permalink)

"To develop a team of quality people who focus on excellent service, fairness and mutual respect."

          -SERVPRO Mission Statement

Our number one goal is returning damaged areas and items to preloss condition, doing all we can to make it "Like it never even happened." SERVPRO of Walnut Creek & Clayton is dedicated to restoring both the property and the lives of the customers being helped.

Like it was never dirty, like it never overflowed, like it never caught fire, like it never spilled, like it never smoldered-whatever the case with SERVPRO our goal is to make it "Like it never even happened."

SERVPRO is a franchise system with over 40 years of leadership in fire and water and restoration. Our track record of results has earned us the trust of the insurance industry, countless homeowners and commercial property managers.

Our Service Promise

Within one hour from notice of loss, SERVPRO of Walnut Creek will contact your insured to arrange for service

Within four hours of loss notification, we're on site to start mitigation services

Within eight hours a preliminary report of the loss will be back to the appropriate person.

For more information please call us at (925)930-6690

Do you have mold in your carpet?

1/2/2018 (Permalink)

Carpet mold can be a difficult problem to tackle. Mold can grow fast in damp places, and once it gains a foothold in your home, you have to put in a lot of work to eliminate it. Damp basements are ideal for mold growth. Likewise, rooms with insufficient ventilation also provide for a mold breeding ground. It may be difficult to detect carpet mold because it can thrive underneath the surface. Regular inspection is the only way to rule out carpet mold. Five of the signs that indicate the presence of carpet mold are found below.

1. Musty Odors

A musty odor in a carpet’s vicinity is a definite indication of the presence of mold, which will fester in a damp, enclosed environment. This musty odor might not be immediately apparent to you if you spend a lot of time in your home. However, take note if any visitors comment on a musty odor in your home because it could be a direct sign of mold growth on or under your carpets.

2. Higher Incidence of Allergies

Carpet mold can cause several health problems. If you notice conditions in the members of your household, you must consider the possibility of carpet mold in your home. If the walls and floors in your home and basement look clean, be prepared for a thorough inspection of the carpet.

3. Damp Carpet

Any floor that remains damp or wet for more than a day may grow mold. If you notice that your carpet is damp, the cause may be a leak from the floor underneath. If you have had a water leak or similar accident, wherein the carpet was left wet for an extended period of time, you will probably find mold. To prevent it from growing, dry your carpet quickly when there's an accident.

4. Green, White or Black Growth on the Carpet

In most cases, when the mold growth reaches an advanced stage, you can see discolored patches on your carpet. Most of the time, these patches are white, black, or various shades of green. The color is caused by the mold colony multiplying on your carpet.

5. Mold Growth Under the Carpet

A great way to keep ahead of mold is to regularly look for its presence on or under your carpet. Lift your carpet and thoroughly examine the floor under it. Look for any musty odors or discolored patches on the underside of the carpet, which are definite signs of growth.

 If you see signs of mold or have any questions or concerns please call us at (925)930-6690 

Damage due to water or floods

11/30/2017 (Permalink)

When your home or commercial property has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

Water or Flood Damage?
Call Today – (925) 930-6690

Every water damage event is a little different and requires a unique solution, but the general process stays the same.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

Disaster Recovery Team

11/30/2017 (Permalink)

No Job Is Too Large

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster.

Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation.

At SERVPRO, the difference is our ability to dispatch trained production professionals and cut costs through the strategic placement and oversight of temporary labor. Get the professionals, call SERVPRO.

Clients for the Commercial Large Loss program include the following:

  • The Hospitality Industry
  • Property Managers
  • Universities
  • Municipalities
  • The Pentagon

Should a storm or major event strike, call (925) 930-6690

Catastrophic Storm and Major Event Response

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, we are prepared for the unpredictable.

With the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide, no disaster is too big. Recent mobilizations of the Catastrophic Storm Response Teams include:

  • 2014 Polar Vortex
  • 2012 Sandy
  • 2010 Nashville floods
  • 2008 Ike
  • 2007 Chicago floods
  • 2007 Ohio floods
  • 2007 California wildfires
  • 2005 Katrina/Wilma/Rita

Fire Damage Restoration Process

11/30/2017 (Permalink)

After the fire trucks leave, your home likely suffers from fire and smoke damage and extensive water damage from firefighting efforts. SERVPRO of Walnut Creek / Clayton have the specialized fire restoration training needed to restore your home to pre-fire condition.

Have Questions About Fire, Smoke, or Soot Damage? Call Today – (925) 930-6690

Every fire damage event is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” fire damage emergency.

Step 1: Emergency Contact

The restoration process begins when you call us. Our representative will ask questions regarding the fire damage event that will help us respond immediately with the appropriate equipment and resources. 

Step 2: Inspection and Fire Damage Assessment

We carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action. 

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, we can board up missing windows and walls and place tarps on damaged roofs. 

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins almost immediately and removes the majority of the water. We then use dehumidifiers and air movers to remove the remaining water and complete the drying process. 

Step 5: Removal of Smoke and Soot from All Surfaces

We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces. 

Step 6: Cleaning and Sanitizing

We clean, sanitize, and disinfect all of the restorable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. We’re also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.