Recent Posts

Home Emergency Plan

10/20/2017 (Permalink)

Creating your Family Emergency Communication Plan starts with one simple question: "What if?"

"What if something happens and I’m not with my family?" "Will I be able to reach them?" "How will I know they are safe?" "How can I let them know I’m OK?" During a disaster, you will need to send and receive information from your family.

Communication, such as phones and computers, can be unreliable or unavailable during disasters, and electricity could be disrupted. Planning in advance will help ensure that all the members of your household—including children and people with disabilities and others with access and functional needs, as well as outside caregivers—know how to reach each other and where to meet up in an emergency. Planning starts with three easy steps:

  1. COLLECT

Create a paper copy of the contact information for your family and other important people/offices, such as medical facilities, doctors, schools, or service providers.

  1. SHARE.

Make sure everyone carries a copy in his or her backpack, purse, or wallet. If you complete your Family Emergency Communication Plan online at ready.gov/make-a-plan, you can print it onto a wallet-sized card. You should also post a copy in a central location in your home, such as your refrigerator or family bulletin board.

  1. PRACTICE.

Have regular household meetings to review and practice your plan.

SERVPRO of Walnut Creek is here for you! We can also help you be prepared when you download our ERP APP, Emergency Ready Profile, on your phone or tablets. Check out this short video to learn more about how we can help you prepare https://www.youtube.com/watch?v=2JZzd0OQzM4

Home Fire Prevention

10/20/2017 (Permalink)

Most home fires occur in the kitchen while cooking and are the leading cause of injuries from fire. Common causes of fires at night are carelessly discarded cigarettes, sparks from fireplaces without spark screens or glass doors, and heating appliances left too close to furniture or other combustibles. These fires can be particularly dangerous because they may smolder for a long period before being discovered by sleeping residents.

Home fires are preventable! The following are simple steps that each of us can take to prevent a tragedy.

Cooking

  • Stay in the kitchen when you are frying, grilling, or broiling food. If you leave the kitchen for even a short period of time, turn off the stove.
  • Wear short, close-fitting or tightly rolled sleeves when cooking.
  • Do not cook if you are sleepy, have been drinking alcohol, or have taken medicine that makes you drowsy.
  • Keep children away from cooking areas by enforcing a "kid-free zone" of 3 feet around the stove.
  • Position barbecue grills at least 10 feet away from siding and deck railings, and out from under eaves and overhanging branches.

Smoking

  • If you smoke, smoke outside. Most home fires caused by smoking materials start inside the home. Put your cigarettes out in a can filled with sand.
  • Make sure cigarettes and ashes are out. The cigarette really needs to be completely stubbed out in an ashtray. Soak cigarette butts and ashes in water before throwing them away. Never toss hot cigarette butts or ashes in the trash can.
  • Check for cigarette butts. Chairs and sofas catch on fire fast and burn fast. Don't put ashtrays on them. If people have been smoking in the home, check for cigarettes under cushions.
  • Never smoke in a home where oxygen is used, even if it is turned off. Oxygen can be explosive and makes fire burn hotter and faster.
  • Be alert - don’t smoke in bed! If you are sleepy, have been drinking, or have taken medicine that makes you drowsy, put your cigarette out first.

Electrical and Appliance Safety

  • Frayed wires can cause fires. Replace all worn, old or damaged appliance cords immediately and do not run cords under rugs or furniture.
  • Buy electrical products evaluated by a nationally recognized laboratory, such as Underwriters Laboratories (UL).
  • If an appliance has a three-prong plug, use it only in a three-slot outlet. Never force it to fit into a two-slot outlet or extension cord.
  • Use electrical extension cords wisely; never overload extension cords or wall sockets.
  • Immediately shut off, then professionally replace, light switches that are hot to the touch and lights that flicker.

Portable Space Heaters

  • Keep combustible objects at least three feet away from portable heating devices.
  • Buy only heaters evaluated by a nationally recognized laboratory, such as Underwriters Laboratories (UL).
  • Check to make the portable heater has a thermostat control mechanism, and will switch off automatically if the heater falls over.
  • Check with your local fire department on the legality of kerosene heater use in your community.
  • Only use crystal clear K-1 kerosene in kerosene heaters. Never overfill it. Use the heater in a well-ventilated room.

Fireplaces and Woodstoves

  • Inspect and clean woodstove pipes and chimneys annually and check monthly for damage or obstructions.
  • Never burn trash, paper, or green wood.
  • Use a fireplace screen heavy enough to stop rolling logs and big enough to cover the entire opening of the fireplace to catch flying sparks.
  • Make sure the fire is completely out before leaving the house or going to bed.
  • Store cooled ashes in a tightly sealed metal container outside the home.

Children

  • Take the mystery out of fire play by teaching children that fire is a tool, not a toy.
  • Store matches and lighters out of children's reach and sight, preferably in a locked cabinet.
  • Teach children not to pick up matches or lighters they may find. Instead, they should tell an adult immediately.
  • Never leave children unattended near operating stoves or burning candles, even for a short time.
  • Check under beds and in closets for burned matches, evidence your child may be playing with fire.

More Prevention Tips

  • Avoid using lighted candles.
  • Never use the range or oven to heat your home.
  • Replace mattresses made before the 2007 Federal Mattress Flammability Standard. Mattresses made since then are required by law to be safer.
  • Keep combustible and flammable liquids away from heat sources.
  • Portable generators should NEVER be used indoors and should only be refueled outdoors or in well ventilated areas.

"Remember-when disaster strikes the time to prepare has passed"

More information on home fires at https://www.ready.gov/home-fires

Restoring a Commercial Building after Water Damage

10/20/2017 (Permalink)

Flooding and water damage events at Bay Area commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Walnut Creek/Clayton

SERVPRO of Walnut Creek/Clayton specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Always be prepared for an emergency

10/20/2017 (Permalink)

Being prepared for any emergency is critical. Here at SERVPRO of Walnut Creek/Clayton we are here for you 24/7 when disasters big or small strike. We are also here to help prevent and teach you how to become more prepared and giving you the knowledge to know what to do when an emergency happens in your home and/or business.

Remember, As many as 50% of businesses close down following a disaster. Give us a call at 925-930-6690 to learn more about our ERP program and how we can help you and your business!

First time making an emergency kit? Here is a basic list of supplies you can start with...

Basic Disaster Supplies Kit

A basic emergency supply kit could include the following recommended items:

  • Water, one gallon of water per person per day for at least three days, for drinking and sanitation
  • Food, at least a three-day supply of non-perishable food
  • Battery-powered or hand crank radio and a NOAA Weather Radio with tone alert and extra batteries for both
  • Flashlight and extra batteries
  • First aid kit
  • Whistle to signal for help
  • Dust mask to help filter contaminated air and plastic sheeting and duct tape to shelter-in-place
  • Moist towelettes, garbage bags and plastic ties for personal sanitation
  • Wrench or pliers to turn off utilities
  • Manual can opener for food
  • Local maps
  • Cell phone with chargers, inverter or solar charger

Did you know there are 3 types of contaminated water?

9/28/2017 (Permalink)

The three types of contaminated water:

Category 1: "Clean Water"

Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.

  • Water from a clean source like a broken water line
  • If left untreated, can degrade into category 2 or 3

Category 2: "Gray Water"

Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

  • May contain bacteria and viruses
  • Can quickly degrade into category 3 if left untreated

Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

24 Hour Emergency Service

Water contaminated with sewage backup should be considered an emergency situation and dealt with as quickly as possible. SERVPRO of Walnut Creek/Clayton is available 24 hours a day, 365 days a year. We are water damage restoration specialists with specialized training, equipment and protective gear to safely restore your home or business.

Have water damage? Give us a call today at (925)930-6690

Indoor Air Quality Environmental Professionals

9/28/2017 (Permalink)

SERVPRO of Walnut Creek and Clayton work with many other companies and professionals in the industry. When remediating mold in a building or structure we work very close with an Indoor Air Quality Environmental Professional.

Indoor air quality/environmental professionals evaluate the quality of the air inside a structure. Some specialize and are skilled in testing buildings for the presence of molds. Using various testing devices, these professionals collect air and surface samples to compare the indoor mold spore count to the outdoor environment. If you have concerns about mold, SERVPRO of Walnut Creek/Clayton can assist you in locating a qualified indoor air quality/environmental professional.

SERVPRO of Walnut Creek & Clayton care about proper restoration of your structure. In most water damage situations excessive mold growth is not a problem and we can restore your building to preloss condition. The need to address the presence of mold can only be determined by an on-site, indoor environmental inspection. Please keep in mind SERVPRO of Walnut Creek/Clayton do not interpret insurance policies or coverage; you must consult your insurance company to determine the scope of policy coverage.

Questions about Mold? Give us a call today at (925)930-6690

Mold-From the Ordinary to the Unhealthy

9/28/2017 (Permalink)

Fungi and mold naturally occur in our environment. In fact over 100,000 kinds of fungi have been identified. Fungi produce some very useful results. Yeast is a type of fungi used in preparing breads, baked goods and other food products including some alcoholic beverages. The unique flavor of blue cheese is a result of mold. An edible mushroom is simply a type of fungi and lifesaving penicillin is a product of mold.

Even though some forms of mold can add value to our lives, other forms can be harmful. Excessive amounts of mold, different types of mold, and/or exposure to molds may present health concerns for some people.

Intrusion of water into your home or place of business can result in mold growth. Water intrusions can result from storm damage, plumbing or equipment failures, long-standing leaks and poor humidity control. When water intrusions are not addressed right away the resulting damage can present increased risk of harmful mold growth. Some amount of mold spores are normally present in most environments. If the humidity and moisture levels in water damaged environment are not promptly returned to normal, mold spores may grow and multiply. Organic materials found inside a building, such as wood, paper, drywall and insulation, provide food sources for mold to flourish. Excessive mold growth can lead to indoor environmental conditions that pose a health threat.

Have Mold? Give SERVPRO of Walnut Creek & Clayton a call today (925)930-6690

Marketing Representative job opportunity

9/27/2017 (Permalink)

We’re seeking someone who is comfortable meeting new people, has excellent communication skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. 

Position Responsibilities:

  • Promote and communicate SERVPRO services in an assigned territory
  • Grow and develop the residential and commercial customer base by identifying new prospects and routinely contacting and following-up with customers, while building relationships with insurance agencies, law enforcement and fire departments
  • Participate in professional associations, provide Lunch-and-Learns, and promote continuing education (CE) courses
  • Conduct contact calls to build relationships and educate the customer on why SERVPRO is the best cleaning and restoration company in the industry

Job Type: Full-time

Required experience:

  • Marketing/Sales: 1 year
  • Customer Service: 1 year
  • Proficiency in Microsoft Office suite/social media platforms

Required license:

  • Driver's License

Safety tips if you suspect mold

9/27/2017 (Permalink)

Bay Area Residents: Follow These Mold Safety Tips If You Suspect Mold

Be careful! Without proper training, you could be spreading mold throughout your home

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Walnut Creek/Clayton for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Walnut Creek/Clayton specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – (925)930-6690

  SERVPRO of Walnut Creek/Clayton provides 24 hour fire and water damage restoration service in Walnut Creek, Clayton and the greater Bay Area

Smoke and Soot Damage facts

9/27/2017 (Permalink)

Smoke and Soot Damage Can Cause a Pervasive Odor in Your Bay Area Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Walnut Creek/Clayton will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (925)930-6690