Recent Posts

Be Prepared for Water Damage

8/8/2018 (Permalink)

Water damage in your home or business can be a very traumatic time in your life and something many families are not prepared for. Here are a few tips when you are dealing with water damage.

After any water damage situation, your primary focus should be SAFETY:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

Have A Water Damage Emergency?
Call (925)930-6690

What To Do After Flooding

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT To Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

You never know when water damage will affect you and helping you to be prepared for any type of disaster is one of our #1 focuses here at SERVPRO of Walnut Creek/Clayton

The basics of Mold

7/10/2018 (Permalink)

When water intrudes into your property, mold growth can start in as little as 48 hours. Consider the following mold facts:

-Mold is present almost everywhere, indoors and outdoors.
-Mold spores are microscopic, float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
-Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
-Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
-Mold often produces a strong, musty odor, and that odor can lead you to possible mold problem areas.
-Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

The Mold Remediation Process
Every mold damage scenario is different and requires a unique solution, but the general mold remediation process stays the same. Learn more about our mold remediation process.

Emergency Contact - (925) 930-6690
Inspection and Mold Damage Assessment
Mold Containment
Air Filtration
Removing Mold and Mold-Infested Materials
Cleaning Contents and Belongings

Learn about Commercial Fire Damage

7/10/2018 (Permalink)

Fire damage is especially devastating for a business or commercial property. In addition to the fire and smoke damage, significant water damage from firefighting efforts and fire suppression systems may occur. Every hour spent restoring your business back to pre-fire condition is an hour of lost revenue and productivity. If your business experiences a fire loss, call the fire and water damage restoration experts and we’ll respond immediately to get you back to business.  

Commercial Fire Damage? Call Us Today – (925) 930-6690

Commercial Restoration Presents Unique Challenges

SERVPRO of Walnut Creek / Clayton has the training, experience, and equipment to handle large commercial fire damage emergencies. Whether your fire emergency occurs in a restaurant, motel, or office building, we will respond quickly to mitigate the damage and manage the restoration project through to its completion. 

  • Fire and Smoke Restoration Technician
  • Odor Control Technician
  • Upholstery & Fabric Cleaning Technician
  • Water Damage Restoration Technician

Have Questions? Call us today at (925)930-6690

Commercial property damage

7/2/2018 (Permalink)

Flooding and water damage events at Bay Area commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Walnut Creek/Clayton

SERVPRO of Walnut Creek/Clayton specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Have Water Damage? Call us at (925) 930-6690

Emergency Ready Program_Be prepared for any disaster

7/2/2018 (Permalink)

The SERVPRO® Ready Plan is a tool for property managers and owners, both residential and commercial. It allows for the creation of an Emergency READY Profile. By developing a SERVPRO Emergency READY Profile for your home or business, you minimize business interruption by having an immediate plan of action.

  • A no cost assessment of your facility.
    This means there is no need to allocate funds, giving you a great value at no cost.
     
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.
    It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.
     
  • A guide to help you get back into your building following a disaster.
    This can help minimize the amount of time your business is inactive by having an immediate plan of action.
     
  • Establishes your SERVPRO of Walnut Creek/Clayton as your disaster mitigation and restoration provider.
    You have a provider that is recognized as an industry leader and close by.
     
  • Identification of the line of command for authorizing work to begin.
    This saves time so we can begin the work of mitigating the damage which can save you time and money.
     
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.
    Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

Let SERVPRO of Walnut Creek/Clayton help you prepare your home or business with any type ofdisaster. Give us a call at (925) 930-6690

Fire damage_ Soot and Smoke

7/2/2018 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Walnut Creek/Clayton will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (925)930-6690

Preventing Home Fires

5/18/2018 (Permalink)

Most home fires occur in the kitchen while cooking and are the leading cause of injuries from fire. Common causes of fires at night are carelessly discarded cigarettes, sparks from fireplaces without spark screens or glass doors, and heating appliances left too close to furniture or other combustibles. These fires can be particularly dangerous because they may smolder for a long period before being discovered by sleeping residents.

Home fires are preventable! The following are simple steps that each of us can take to prevent a tragedy.

Cooking

  • Stay in the kitchen when you are frying, grilling, or broiling food. If you leave the kitchen for even a short period of time, turn off the stove.
  • Wear short, close-fitting or tightly rolled sleeves when cooking.
  • Do not cook if you are sleepy, have been drinking alcohol, or have taken medicine that makes you drowsy.
  • Keep children away from cooking areas by enforcing a "kid-free zone" of 3 feet around the stove.
  • Position barbecue grills at least 10 feet away from siding and deck railings, and out from under eaves and overhanging branches.

Smoking

  • If you smoke, smoke outside. Most home fires caused by smoking materials start inside the home. Put your cigarettes out in a can filled with sand.
  • Make sure cigarettes and ashes are out. The cigarette really needs to be completely stubbed out in an ashtray. Soak cigarette butts and ashes in water before throwing them away. Never toss hot cigarette butts or ashes in the trash can.
  • Check for cigarette butts. Chairs and sofas catch on fire fast and burn fast. Don't put ashtrays on them. If people have been smoking in the home, check for cigarettes under cushions.
  • Never smoke in a home where oxygen is used, even if it is turned off. Oxygen can be explosive and makes fire burn hotter and faster.
  • Be alert - don’t smoke in bed! If you are sleepy, have been drinking, or have taken medicine that makes you drowsy, put your cigarette out first.

Electrical and Appliance Safety

  • Frayed wires can cause fires. Replace all worn, old or damaged appliance cords immediately and do not run cords under rugs or furniture.
  • Buy electrical products evaluated by a nationally recognized laboratory, such as Underwriters Laboratories (UL).
  • If an appliance has a three-prong plug, use it only in a three-slot outlet. Never force it to fit into a two-slot outlet or extension cord.
  • Use electrical extension cords wisely; never overload extension cords or wall sockets.
  • Immediately shut off, then professionally replace, light switches that are hot to the touch and lights that flicker.

Portable Space Heaters

  • Keep combustible objects at least three feet away from portable heating devices.
  • Buy only heaters evaluated by a nationally recognized laboratory, such as Underwriters Laboratories (UL).
  • Check to make the portable heater has a thermostat control mechanism, and will switch off automatically if the heater falls over.
  • Check with your local fire department on the legality of kerosene heater use in your community.
  • Only use crystal clear K-1 kerosene in kerosene heaters. Never overfill it. Use the heater in a well-ventilated room.

Fireplaces and Woodstoves

  • Inspect and clean woodstove pipes and chimneys annually and check monthly for damage or obstructions.
  • Never burn trash, paper, or green wood.
  • Use a fireplace screen heavy enough to stop rolling logs and big enough to cover the entire opening of the fireplace to catch flying sparks.
  • Make sure the fire is completely out before leaving the house or going to bed.
  • Store cooled ashes in a tightly sealed metal container outside the home.

Children

  • Take the mystery out of fire play by teaching children that fire is a tool, not a toy.
  • Store matches and lighters out of children's reach and sight, preferably in a locked cabinet.
  • Teach children not to pick up matches or lighters they may find. Instead, they should tell an adult immediately.
  • Never leave children unattended near operating stoves or burning candles, even for a short time.
  • Check under beds and in closets for burned matches, evidence your child may be playing with fire.

More Prevention Tips

  • Avoid using lighted candles.
  • Never use the range or oven to heat your home.
  • Replace mattresses made before the 2007 Federal Mattress Flammability Standard. Mattresses made since then are required by law to be safer.
  • Keep combustible and flammable liquids away from heat sources.
  • Portable generators should NEVER be used indoors and should only be refueled outdoors or in well ventilated areas.

"Remember-when disaster strikes the time to prepare has passed"

More information on home fires at https://www.ready.gov/home-fires

Water Damage-Safety with Electricity

5/14/2018 (Permalink)

Environmental hazards are present in every water damage. Electrical hazards, structural hazards, and hazardous materials are a few types of hazards that can be life threatening.

Electrical Hazards

Water conducts electricity and mixing them can be disastrous. Electrical hazards are potentially everywhere. Water from a roof leak or from water pipes in the attic is likely to get into the wiring system.

Here are a few electrical safety tips when dealing with water damage:

  • Turn off the power to the building/home at the main circuit breaker if this can be done safely. if you are unable to access the main circuit panel safely, call an electrician to turn off the power
  • If water is running from a light fixture, light switch or outlet, do not turn on that circuit
  • Use a Ground Fault Circuit Interrupter (GFCI) for all electrical equipment. Portable GFCIs can be purchased at most home supply stores.
  • Metal conducts electricity. Do not use metal measuring tapes, ropes, hand lines, ladders or other metal materials that can make contact with energized circuits or equipment.
  • Determine the location of electrical wiring, cables, power lines before drilling or cutting into walls or other structural areas
  • Do not turn on electrical appliances or fixtures that have been exposed to water
  • Do not turn on electrical appliances or fixtures while you are standing on wet surfaces
  • Always turn off the power at the power distribution box before unplugging wet items  

Keys to Remember

  • Take care of electrical hazards before beginning any type of work
  • If you aren't sure if an environment is safe, give SERVPRO of Walnut Creek/Clayton a call and have one of our professional technicians inspect the building.

Water Damage? Give us a call at (925)930-6690. We can make is "Like it never even happened"

The Parties of Fire Restoration

4/24/2018 (Permalink)

When fire damages a structure, various parties are involved in restoring that structure. Not all structures are insured for fire losses, but in most cases an insurance company works with the property owner to address the damages. When the loss occurs, the insurance agent and adjuster must deliver on

the promises for restoration made in the property owner’s insurance policy.

SERVPRO of Walnut Creek/Clayton offers critical services to insurance companies. By calling us to handle property fire damage claims, the insurance company can fulfill

their obligation to restore the damage while avoiding unnecessary administrative costs and reducing the overall loss expense. Charges for restoration services

are only a fraction of the cost of replacement, which lowers the cost of a claim for the insurance company. The services we proved have a direct impact on the property owners. A fire damage is a traumatic experience for most homeowners.

Here at SERVPRO of Walnut Creek/Clayton, our professional quality service and close attention to the customer’s concerns help restore their lives, as if the fire never even happened.

Do you have damage to your home from a fire? Give us a call today at (925)930-6690

What to know about Water Damage

4/16/2018 (Permalink)

Your home is your safe haven and should be your place of rest. But when water begins leaking-even the small leaks in areas you can't see-your home could quickly become a source of stress. The possibility of harmful mold, rot and unseen damage may affect the value of your home and the health of loved ones.

Water intrusions invade floors, ceilings and walls to find the lowest point in your home or business structure. Water from an overflowing bathroom or other water incidents will search for pinhole crevices and cracks in your floors and walls looking for a way to travel down in the building. Surfaces such as wood, drywall and carpet pull water away from plain sight and into the interiors of the structure.

Should a water incident occur in your business, remove excess water if possible, remove and prop up wet upholstery cushions for even drying and place aluminum foil or wood blocks under furniture legs. These tips may help prevent further damage to your home or business contents.

Here at SERVPRO of Walnut Creek/Clayton understand how disruptive water damages can be for your entire family and will help to ensure the water is identified, regardless of where it hides. That is why we offer 24-hour emergency response by trained, uniformed restoration professionals. With top-of-the-line equipment and time tested cleanup and restoration techniques, we have the expertise to help make your house feel like home again.

After all, when it comes to your home and your family, even small disasters can feel like huge problems. So if a water damage occurs in your home just give us a call at (925)930-6690