Recent Posts

When you suspect mold in your home

1/2/2018 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Walnut Creek/Clayton for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Walnut Creek/Clayton specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – (925)930-6690

SERVPRO- A history of Trust and Professionalism

1/2/2018 (Permalink)

"To develop a team of quality people who focus on excellent service, fairness and mutual respect."

          -SERVPRO Mission Statement

Our number one goal is returning damaged areas and items to preloss condition, doing all we can to make it "Like it never even happened." SERVPRO of Walnut Creek & Clayton is dedicated to restoring both the property and the lives of the customers being helped.

Like it was never dirty, like it never overflowed, like it never caught fire, like it never spilled, like it never smoldered-whatever the case with SERVPRO our goal is to make it "Like it never even happened."

SERVPRO is a franchise system with over 40 years of leadership in fire and water and restoration. Our track record of results has earned us the trust of the insurance industry, countless homeowners and commercial property managers.

Our Service Promise

Within one hour from notice of loss, SERVPRO of Walnut Creek will contact your insured to arrange for service

Within four hours of loss notification, we're on site to start mitigation services

Within eight hours a preliminary report of the loss will be back to the appropriate person.

For more information please call us at (925)930-6690

Do you have mold in your carpet?

1/2/2018 (Permalink)

Carpet mold can be a difficult problem to tackle. Mold can grow fast in damp places, and once it gains a foothold in your home, you have to put in a lot of work to eliminate it. Damp basements are ideal for mold growth. Likewise, rooms with insufficient ventilation also provide for a mold breeding ground. It may be difficult to detect carpet mold because it can thrive underneath the surface. Regular inspection is the only way to rule out carpet mold. Five of the signs that indicate the presence of carpet mold are found below.

1. Musty Odors

A musty odor in a carpet’s vicinity is a definite indication of the presence of mold, which will fester in a damp, enclosed environment. This musty odor might not be immediately apparent to you if you spend a lot of time in your home. However, take note if any visitors comment on a musty odor in your home because it could be a direct sign of mold growth on or under your carpets.

2. Higher Incidence of Allergies

Carpet mold can cause several health problems. If you notice conditions in the members of your household, you must consider the possibility of carpet mold in your home. If the walls and floors in your home and basement look clean, be prepared for a thorough inspection of the carpet.

3. Damp Carpet

Any floor that remains damp or wet for more than a day may grow mold. If you notice that your carpet is damp, the cause may be a leak from the floor underneath. If you have had a water leak or similar accident, wherein the carpet was left wet for an extended period of time, you will probably find mold. To prevent it from growing, dry your carpet quickly when there's an accident.

4. Green, White or Black Growth on the Carpet

In most cases, when the mold growth reaches an advanced stage, you can see discolored patches on your carpet. Most of the time, these patches are white, black, or various shades of green. The color is caused by the mold colony multiplying on your carpet.

5. Mold Growth Under the Carpet

A great way to keep ahead of mold is to regularly look for its presence on or under your carpet. Lift your carpet and thoroughly examine the floor under it. Look for any musty odors or discolored patches on the underside of the carpet, which are definite signs of growth.

 If you see signs of mold or have any questions or concerns please call us at (925)930-6690 

Damage due to water or floods

11/30/2017 (Permalink)

When your home or commercial property has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

Water or Flood Damage?
Call Today – (925) 930-6690

Every water damage event is a little different and requires a unique solution, but the general process stays the same.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

Disaster Recovery Team

11/30/2017 (Permalink)

No Job Is Too Large

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster.

Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation.

At SERVPRO, the difference is our ability to dispatch trained production professionals and cut costs through the strategic placement and oversight of temporary labor. Get the professionals, call SERVPRO.

Clients for the Commercial Large Loss program include the following:

  • The Hospitality Industry
  • Property Managers
  • Universities
  • Municipalities
  • The Pentagon

Should a storm or major event strike, call (925) 930-6690

Catastrophic Storm and Major Event Response

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, we are prepared for the unpredictable.

With the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide, no disaster is too big. Recent mobilizations of the Catastrophic Storm Response Teams include:

  • 2014 Polar Vortex
  • 2012 Sandy
  • 2010 Nashville floods
  • 2008 Ike
  • 2007 Chicago floods
  • 2007 Ohio floods
  • 2007 California wildfires
  • 2005 Katrina/Wilma/Rita

Fire Damage Restoration Process

11/30/2017 (Permalink)

After the fire trucks leave, your home likely suffers from fire and smoke damage and extensive water damage from firefighting efforts. SERVPRO of Walnut Creek / Clayton have the specialized fire restoration training needed to restore your home to pre-fire condition.

Have Questions About Fire, Smoke, or Soot Damage? Call Today – (925) 930-6690

Every fire damage event is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” fire damage emergency.

Step 1: Emergency Contact

The restoration process begins when you call us. Our representative will ask questions regarding the fire damage event that will help us respond immediately with the appropriate equipment and resources. 

Step 2: Inspection and Fire Damage Assessment

We carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action. 

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, we can board up missing windows and walls and place tarps on damaged roofs. 

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins almost immediately and removes the majority of the water. We then use dehumidifiers and air movers to remove the remaining water and complete the drying process. 

Step 5: Removal of Smoke and Soot from All Surfaces

We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces. 

Step 6: Cleaning and Sanitizing

We clean, sanitize, and disinfect all of the restorable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. We’re also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Your Belongings and Fire Damage

11/30/2017 (Permalink)

Fire damage, including smoke and soot, affects not only the structure of your house but also your belongings. SERVPRO of Walnut Creek / Clayton understands your family’s furniture, clothing, keepsakes, and other belongings make your house more than a structure; they make it home.

If You Have Questions or Need Help, Call Us Today – (925) 930-6690

Contents Restoration

SERVPRO of Walnut Creek / Clayton specializes in restoring contents damaged by water, fire, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your belongings to determine what items we can restore to pre-fire condition. We use several methods of cleaning your contents, including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand wet cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned.
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product.
     

Move-Outs/Pack-Outs

If your home requires extensive restoration or cleaning due to fire damage, SERVPRO of Walnut Creek / Clayton can conduct an organized, efficient move-out of the affected area. Move-out will provide several benefits, including:

  • A quicker remodeling process
  • Protecting items from potential damage
  • Protecting contents from further on-site damage

When restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

Electronic Cleanup

Fire-damaged electronics can present a serious hazard. Do not attempt to turn on or operate any electrical device that you suspect has been damaged by fire. Smoke residues can contain acids that corrode metal surfaces. If the residues are not removed, corrosion causes electronic failure in the device. We will coordinate the restoration of your electronics, including:

  • Television sets
  • DVD players
  • Computers
  • And more

The key to restoring electronics is taking prompt action to prevent further damage. Electronics will be cleaned and inspected by a qualified electronics technician.

Document / Photograph Drying

When your valuable documents, including photographs, are damaged by water or fire, extreme caution should be taken to help ensure the fire damage does not destroy the document. Although some documents may not be restored to pre-fire damage condition, SERVPRO of Walnut Creek / Clayton can save a great deal and help minimize additional damage. 

Depending on the type of documents and the level of fire, smoke, or soot damage, they have five options for the restoration of documents:

  • Air Drying
  • Dehumidification
  • Freezer Drying
  • Vacuum Freeze Drying
  • Vacuum Thermal Drying

Contents Claim Inventory Service

When a fire emergency strikes, the damage can often feel overwhelming. We can help ease the worry and confusion during the recovery process by offering our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate list of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding.

Our Contents Claim Inventory Service:

  • Preloss list and value of contents
  • Detailed and accurate report
  • Better information to settle claims quicker
  • Assistance with burden of proof for claims

Peace of mind when you need it most!

Commercial Water Damage

11/30/2017 (Permalink)

There’s never a convenient time for flooding or water damage to strike your business. Every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

Water Damage or Flooding? Call Us Today (925) 930-6690

Commercial Water Restoration Presents Unique Challenges

SERVPRO of Walnut Creek / Clayton has the training, experience, and equipment to handle large commercial flooding or water damage emergencies. Whether your water emergency occurs in a small office building or big box store, we will respond quickly to mitigate the damage and manage the restoration project through to its completion. Learn more about Learn more about our training and certifications..

  • Water Damage Restoration Technician
  • Applied Structural Drying Technician
  • Odor Control Technician
  • Upholstery & Fabric Cleaning Technician

Locally Owned Company with National Resources

SERVPRO of Walnut Creek / Clayton can respond immediately to your commercial water damage emergency regardless of the size or scope of the damage. We are part of a national network of over 1,600 Franchises with special Disaster Recovery Teams placed strategically throughout the country to respond to large scale events and disasters.

Mold remediation for Commercial properties

11/30/2017 (Permalink)

Besides causing a major business interruption, a mold problem can present a serious health risk for people exposed at your commercial property. Mold infestations can be caused by minor water intrusions, like a slow roof leak or loose plumbing fitting. Every hour spent cleaning up is an hour of lost revenue and productivity. If you suspect your property has a mold problem, call  SERVPRO of Walnut Creek / Clayton, who will respond quickly and work fast to manage the situation.

  • 24 Hour Emergency Service
  • Faster to Any Size Disaster
  • A Trusted Leader in the Mold and Water Restoration Industry with over 1,700 Franchises
  • Highly Trained Mold and Water Damage Restoration Specialists

Have a Mold Problem? Call Us Today – (925) 930-6690

Commercial Mold Remediation Presents Unique Challenges

Mold can spread quickly through a property if left untreated. SERVPRO of Walnut Creek / Clayton can respond quickly, working to first contain the infestation to help prevent its spread to other parts of the building. Next, we will begin the remediation process, working safely and effectively to manage the situation. We have the training, experience, and equipment to contain the mold infestation and remediate it to preloss condition. Learn more about SERVPRO of Walnut Creek / Clayton training and certifications.

  • Applied Microbial Remediation Specialist
  • Water Damage Restoration Technician
  • Applied Structural Drying Technician
  • Odor Control Technician
  • Upholstery and Fabric Cleaning Technician

Home Emergency Plan

10/20/2017 (Permalink)

Creating your Family Emergency Communication Plan starts with one simple question: "What if?"

"What if something happens and I’m not with my family?" "Will I be able to reach them?" "How will I know they are safe?" "How can I let them know I’m OK?" During a disaster, you will need to send and receive information from your family.

Communication, such as phones and computers, can be unreliable or unavailable during disasters, and electricity could be disrupted. Planning in advance will help ensure that all the members of your household—including children and people with disabilities and others with access and functional needs, as well as outside caregivers—know how to reach each other and where to meet up in an emergency. Planning starts with three easy steps:

  1. COLLECT

Create a paper copy of the contact information for your family and other important people/offices, such as medical facilities, doctors, schools, or service providers.

  1. SHARE.

Make sure everyone carries a copy in his or her backpack, purse, or wallet. If you complete your Family Emergency Communication Plan online at ready.gov/make-a-plan, you can print it onto a wallet-sized card. You should also post a copy in a central location in your home, such as your refrigerator or family bulletin board.

  1. PRACTICE.

Have regular household meetings to review and practice your plan.

SERVPRO of Walnut Creek is here for you! We can also help you be prepared when you download our ERP APP, Emergency Ready Profile, on your phone or tablets. Check out this short video to learn more about how we can help you prepare https://www.youtube.com/watch?v=2JZzd0OQzM4